During 2020 Criterion were receiving an increased number of large loss instructions from a wide range of our clients. As we did not at that stage have a dedicated Major Loss service in place, we re-organised the Criterion team to reflect our clients’ needs and the changing profile of our work.
Criterion has always had peer review, quality control and staff licensing mechanisms as part of or structure but not necessarily geared specifically towards Major Loss. To improve our service delivery, from January 2021 Criterion launched our new Major Loss Service. This service introduced new quality control procedures and defined a number of our more experienced and/or qualified adjusters as Major Loss Managers (MLM).
The MLM’s support and are supported by the remaining members of the Criterion adjusting team with all staff having had their licensing thresholds reviewed.
Our Major Loss Service has been well received by clients who have commented favourably with regards to the additional procedures including our new Major Loss reporting formats. Where the complexity or size of any new loss merits it, those claims will be transferred and managed in full by the area MLM.
Should you want any more information about this service please do not hesitate to contact our Managing Director Helena Evans.