Loss Adjusting Team

Stuart Dean

Department: Loss Adjusters

Location: Ruislip

Email: stuart@criterionadjusters.com

Stuart started his insurance career with a broker and in 1996 entered Loss Adjusting with a national firm. During this time he received comprehensive training and handled a variety of claims. Stuart joined Direct Line in 2000 as they expanded their in-house loss adjusting team and he gradually handled more complex household losses and in particular High Net Worth claims as well as carrying out pre-risk surveys. Having become a senior member of the team, Stuart also assisted in the training and development of new staff. Following his work in broking, risk surveying and claims, Stuart has really well-rounded experience. He joined Criterion in early 2016 and covers London and the Home Counties.

Sean Fitzgerald

Department: Loss Adjusters

Location: Manchester

Email: smf@criterionadjusters.com

Qualifications: ACILA FIFAA FUEDI-ELAE AATQB BDMA InsTech

Sean’s career started with the Allstate Insurance Company but after deciding to become a loss adjuster he joined the Davies Group in 1990. He became Manager of the Manchester office in 1997 and under his guidance the office prospered and Sean became an Associate Director. In 2009 he joined the Major & Complex Loss Unit of the Davies Group where he specialised in handling High Net Worth claims throughout Europe. After working in the Middle East dealing with large commercial claims, Sean joined Criterion in 2015 and is part of the team covering the North of England but he also handles claims throughout the UK and Europe.

Frazer Murray-Hall

Department: Loss Adjusters

Location: Somerset

Email: frazer@criterionadjusters.com

Qualifications: BA (Hons) Cert CILA, BDMA Ins Tech

Frazer was born and raised in the UK but through his parentage has dual UK and Canadian nationality. He started as a loss adjuster in 1987 in Toronto, Canada when he joined an international firm. After training, Frazer began handling losses and he now has almost 35 years claims experience. Having relocated to the UK in 1995, he worked for 3 large adjusting firms, dealing with personal and commercial property losses and also liability claims. After a spell with Zurich Insurance as a claims inspector, Frazer returned to Canada for several years where he worked for one of the largest insurers, Wawanesa Mutual, leading a team of claims adjusters. Having returned to the UK and developed a particular interest in agricultural losses, Frazer joined NFUM insurance where he dealt with commercial farm claims and also High Net Worth losses. Having decided to go back into mainstream loss adjusting, Frazer then joined an international firm as an environmental adjuster where he handled a wide range of claims impacting the environment and often involving extensive decontamination prior to repair or reinstatement of the damaged property. Frazer joined Criterion in 2022, he is based in Somerset and covers the southwest region.

Adam Smith

Department: Loss Adjusters

Location: Luton

Email: adam@criterionadjusters.com

Qualifications: BA (Hons), Cert CII

After graduating with a BA (Hons) in Business Economics, Adam commenced his insurance career with Thompson & Bryan loss assessors in early 2004 where he dealt with a broad range
of commercial and domestic claims. During this time he gained real insight into the requirements of policyholders. After eight successful years he changed sides and joined a national firm of loss
adjusters where he specialised in domestic claims of all types and also carried out pre-risk surveys on larger properties. Adam then joined a smaller firm of loss adjusters where he began handling High Net Worth claims and he developed a real interest in this sector. Adam joined Criterion in 2016 to be able to focus on these types of losses.

John Llywarch

Department: Loss Adjusters

Location: Weston-super-Mare

Email: jbl@criterionadjusters.com

Qualifications: Dip CII

John started his insurance career in 1985 when he joined the General Accident insurance company. He began loss adjusting in 1991 with a national firm and following promotions he became a Technical Claims Manager leading a team of adjusters. As the nominated adjuster in his region for Subsidence, High Net Worth and antique losses, John developed a passion for customer service and technical excellence. In 2006 he relocated to Somerset and gradually began to specialise in Private Client and environmental claims, also handling losses throughout Europe. John joined Criterion in the autumn of 2015.

Paul Taylor

Department: Loss Adjusters

Location: Leicester

Email: paul@criterionadjusters.com

Qualifications: ACILA, FCILA

Paul started his career in 1987, joining Sun Alliance as a trainee Underwriter and later moving into claims. He joined the Davies Group in 1991, becoming a Senior Adjuster and then Manager of the Nottingham office.  During the 2007 floods Paul was responsible for the formation and management of a surge response team.  In 2009 he joined the Major & Complex Loss Unit at Davies, specialising in High Net Worth claims and major losses and became an Associate Director in 2014.  Paul is an Associate of the CII and fellow of the CILA.

David Pow

Department: Loss Adjusters

Location: Scotland

Email: dxp@criterionadjusters.com

Cert CII, BDMA Ins Tech

David initially worked for the Inland Revenue but wanted a more exciting career so moved into insurance and into claims. He joined the Esure insurance company in 2003 where he learnt the basics of claim handling. He moved to Loss Adjusters Cunningham Lindsay (now Sedgewicks) in 2006. David started as an Incident Manager but became a Loss Adjuster in 2008. Since then David has undertaken various field and desk-based roles handling a wide variety of claims from low value accidental damage to major fire and water claims. He also has considerable experience of drawing up building repair schedules following fire and water damage. David is a British Damage Management Insurance Technician and holds the Certificate of the Chartered Insurance Institute. He joined Criterion at the start of 2020 and covers Scotland, Northern Ireland and further afield when required.

Terry Dutton

Department: Loss Adjusters

Location: Hampshire

Email: terry@criterionadjusters.com

Qualifications: BA (Hons), ACII, ACILA

Terry’s loss adjusting career began in South Africa in 1994 when he joined an international firm of adjusters. He worked for a number of firms over the years and gained experience of claims in the domestic, medical, hospitality, mining, industrial, commercial and manufacturing sectors. In particular, Terry handled some large thatch fires, jewellery thefts and commercial losses. By 2014, Terry was running his own loss adjusting business in Cape Town, receiving claims from some of the largest insurers and brokers in South Africa. These included High Net Worth and household claims along with commercial property and business interruption losses. In 2016 Terry relocated to the UK and initially joined a firm of adjusters handling commercial claims and he was closely involved in the firms response to two flossing catastrophes. He moved on to another firm in 2019 to gain further experience and over the course of his career there are very few types of claim Terry has not handled. He joined Criterion in 2022 to be able to focus on the High Net Worth sector and is based in Hampshire.

Damon Reeve

Department: Loss Adjusters

Location: Harrogate

Email: damon@criterionadjusters.com

Qualifications: BA (Hons) MA

After graduating from University, with a First Class honours degree in Criminology, Damon started his career in Loss Adjusting and won a place on a graduate scheme for a large Loss Adjusting company. His initial training involved spending a year in a Claims handling office and Damon then moved into a field Loss Adjusting role. Damon has now dealt with a range of claims for numerous insurers and has experience of domestic and commercial losses. Damon has developed a particular interest in High Net Worth losses and to pursue this he joined Criterion in 2021. He has achieved his Cert. CILA qualification and is based in Harrogate, North Yorkshire.

John McLaren

Department: Loss Adjusters

Location: Harpenden

Email: john@criterionadjusters.com

Qualifications: B Comm, MSc, ACII

Following accountancy training, John began his loss adjusting career in 1984 with a national company where he was based in Liverpool. After handling a variety of domestic and commercial claims, John began specialising in larger theft losses and particularly fraud investigations. He subsequently managed a new office in Sevenoaks, Kent which proved successful and steadily expanded. John then joined the in-house loss adjusting team at Royal & Sun Alliance and for a period of eight years specialised in commercial losses and High Net Worth claims. John remains heavily involved in special investigation and fraud in all its forms. John joined Criterion in 2009 and is based in Harpenden, to the north west of London.

Robin Graysmark

Department: Loss Adjusters

Location: East Grinstead

Email: robin@criterionadjusters.com

Qualifications: Dip CII

Robin’s career commenced with a major insurer before he entered loss adjusting in 1987.  After handling a range of losses, Robin gradually began to specialise in building claims, developing particular expertise with subsidence.  Robin joined the Davies Group in 1999 where he managed branch offices and began to focus on High Net Worth claims.  In 2007 he was appointed manager of the Major & Complex Loss unit where he was responsible for all private client claims.  Robin was also instrumental in the development of new and innovative procedures for handling environmental claims, in particular escapes of oil at High Net Worth properties.  Robin joined Criterion in early 2015.

Sean Ball

Department: Loss Adjusters

Location: Ross on Wye

Email: sean@criterionadjusters.com

Qualifications: MRICS, ACILA

Sean is a Chartered Loss Adjuster and a Chartered Surveyor (Fine Art and Chattels division).  Initially working for Phillips Auctioneers (Bonham’s) he commenced loss adjusting in 1992 with Brocklehurst.  In 1995 Sean joined Ellis & Buckle (now Cunningham Lindsey) dealing with a variety of losses.  Sean established Cunningham Lindsey’s Private Client Services divison, and managed the team that specialised in the complex and sensitive requirements of High Net Worth claims.  Sean joined Criterion in March 2013.  He has considerable experience in handling losses involving historic houses and estates along with VIP policyholders, Jewellers Block, Antiques Trades, collection and other commercial fine art risks.