Helena Evans

Managing Director

Helena’s insurance career began when she joined Sun Alliance Insurance company (now RSA) in 1989 as a junior claims handler. She entered Loss Adjusting in 1991 with Brocklehursts (now Crawfords) and in 1994 spent some time working in Antigua following a hurricane. Helena took a career break in 1998 to raise a family.

Having returned to Loss Adjusting in 2010, Helena spent several years handling property claims arising from the full range of causes throughout south east England. She gradually began handling more and more complex claims including major losses, VIP private client cases and large real estate claims, including three losses for one policyholder at one building totalling £10m.

Helena also took on increasingly senior roles. She became Head of Private Clients at the Davies Group in 2017 and prior to joining Criterion Helena was Director – Head of Major Loss and Private clients, with a responsibility for a UK team of 20 Loss Adjusters.

Helena is an Associate of The Chartered Institute of Loss Adjusters ( CILA ) and in 2018 became the chair of The CILA High-Net-Worth Special Interest Group.

Throughout her career, Helena has built a reputation for handling even the most challenging cases with supreme technical expertise, empathy, and authenticity. As a mentor and active member of the Women in CILA committee, Helena has also been a champion of education, diversity, and inclusion in the industry.

Most recently Helena was elected President of The Chartered Institute of Loss Adjusters for 2021/2022 and throughout her term in office continued to promote the importance of the human side of the role of an adjuster which is key to excellent customer service.