Criterion’s major loss team brings decades of specialist experience in the management of large, complex and sensitive losses within the High‑Net‑Worth market. Criterion is one of the few firms with a dedicated major loss team operating solely within the High‑Net‑Worth and Ultra-High‑Net‑Worth environment, ensuring every claim is approached with the discretion, judgement and bespoke service this market demands.
The team is a well established operational unit, with many members having worked together for over 20 years. This continuity, combined with deep technical expertise and long standing relationships across the High‑Net‑Worth sector, has resulted in an enviable track record on some of the most significant and high value losses.
Working closely with the client and key stakeholders, Criterion leads mitigation and reinstatement with careful oversight, ensuring a controlled, bespoke outcome shaped by informed judgement, the policy intent and the individual nature of each High‑Net‑Worth client and the risk. We believe this fully Criterion led approach rooted exclusively within the High‑Net‑Worth environment is fundamental to delivering successful outcomes on major and complex losses and sets us apart within the High‑Net‑Worth adjusting market.
Key Contact
Neil Stephens
Principal Director – Strategic Operations & Head of Major Loss
