At Criterion Adjusters, we adhere to the following standards:

• Confirmation of instructions to Insurers and/or Brokers upon receipt;

• Contact Insured within 24 hours of receipt of instructions;

• Visit Insured within 3 working days of instruction (subject to claimants availability);

• Preliminary Report submitted within 2 days of visit;

• Confirmation to Brokers and Insurers issued on same day as Preliminary Report;

• Reply to correspondence: Respond within 2 working days of receipt;

• Reply to phone calls: Respond within 24 hours of receipt;

• Updates to Insured: Insured should be updated or requested for Claim information every 21 working days;

• Updates to Insurers: Insurers are to be issued with summary of developments/Reports every 21 working days;

• Updates to Broker: Copy all correspondence to Brokers (subject to Insurers approval);

• Reserve: Confirm on file and within each Report a detailed Reserve calculation;

• Acceptance Forms: Issued for all payments unless written dispensation is granted by Insurers;

• Interim Payment Reports: Issued within 2 working days of 'agreement';

• Adjusters Fees: To be charged as per fee scale or agreed hourly rate;